Disputes & resolution

An impartial process while escrow holds the funds.

Sometimes a contract does not go to plan. Disputes give both sides a structured, impartial way to resolve disagreements while WorkSafe™ escrow holds the funds.

How resolution works

Either side can open - both clients and freelancers can raise a dispute on a contract.
Both submit evidence - each party shares messages, deliverables, and context that support their case.
Impartial decision - the WorkOfficially team reviews the evidence and reaches a fair resolution.
Funds stay protected - escrow holds the milestone funds throughout, so money is not released until the matter is settled.

What to prepare

Clear evidence speeds resolution. Keep delivery files, agreed scope, and key messages in the contract so they are easy to reference if a dispute is opened.

Note. Because escrow holds the funds during a dispute, neither side can move money unilaterally while the case is open.