FAQ

Answers to the questions we hear most. For anything not covered here, the Support help center has more detail.

What is WorkOfficially?

WorkOfficially™ is a freelance marketplace where clients post jobs and freelancers send proposals, with milestone payments protected by escrow and hourly work tracked and billed weekly.

Who is it for?

It is for both sides of the market: clients hiring for projects or ongoing work, and freelancers selling services. The same account works in either role.

What is WorkSafe escrow and how does it protect me?

WorkSafe™ holds the payment for a contract in escrow and releases it against agreed deliverables, often as milestones. Funds are committed up front and released as work is delivered, which helps protect both buyer and seller.

How do Credits work, and what happened to Connects?

Credits are used for actions like sending proposals. They replace the older Connects model. Your plan determines how many Credits you get, and additional Credits may be available.

What are the reputation tiers?

Reputation reflects your verified history and activity on the platform and grows as you complete work. The Reputation Bridge can help establish standing based on a verified track record.

Is WRK an investment?

No. WRK is a utility token. You can use it to pay for plans and fund milestones on the platform, but it is not sold as an investment, carries no right to profits, and we make no claims about price, yield, or return.

How do payouts and clearing holds work?

Earnings become available for payout after a clearing hold, which is a waiting period before funds can be withdrawn. Higher plans may offer faster payout clearing. Withdrawals are then sent to your chosen method.

How does identity verification (KYC) work?

Identity verification (KYC) confirms who you are to help keep the marketplace scam-resistant. You complete it once; once verified, the prompts are hidden. It can be redone if your details change.

Are there mobile apps?

The Android app is on Google Play. The iPhone app is in Apple's review and not in the App Store yet; until then workofficially.com works fully in Safari. Both use your existing account.

What is WovenOrigin?

WovenOrigin™ is WorkOfficially's luxury-fashion sister brand, a separate property at wovenorigin.com.

How do disputes work?

If a contract runs into trouble, either side can open a dispute. Because funds are held in WorkSafe escrow, the disputed amount stays protected while the issue is reviewed and resolved.

Is my data secure?

We use identity verification, escrow, and account protections such as two-step sign-in with an authenticator app or SMS to help keep accounts and data secure. Security is an ongoing effort rather than an absolute guarantee.

What is the Officially family?

WorkOfficially's sister products: Sign, Mail, VPN, Rx, Learn and Dream Officially, each on its own site. Your WorkOfficially account signs you in to Sign, Mail, VPN, Rx and Learn Officially. See The Officially family.

Can I use my WorkOfficially account on Sign Officially or Mail Officially?

Yes. Choose "Sign in with WorkOfficially" on the product. The product sees only what you approve (usually your name, email and Family ID), never your contracts, messages or payments. You can remove it any time under Settings, Connected apps. See Sign in with WorkOfficially.

What is my Family ID?

The one permanent number for your account across the Officially family, like WO-FMLY-3FF7MBQZ8RWO6. It is private, never shown to clients, and unlocks nothing on its own. See Your Family ID.

Can I connect Claude or ChatGPT to WorkOfficially?

Yes, through our MCP server at https://mcp.workofficially.com/mcp. Your AI can search jobs, draft proposals, post jobs and rank candidates with only the permissions you grant, and no tool can move money. See AI connectors.

How does hourly work get paid?

The freelancer tracks time with the WorkOfficially Time Tracker. Hours are submitted weekly and billed to the client's card on file, within the weekly limit the client sets.